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TÉRMINOS Y CONDICIONES DE GARANTÍA
   Limited Warranty
  • This warranty is void if the warranty period has expired

  • The warranty does´nt cover the use of products for business, commercial, rental,

    or other non-residential purposes.

  • Softening or changes in the shape of foams and fibers, as well as other alterations caused by normal wear and tear of the products.

  • Damages caused by lack of protection and care of metal parts that may result in scratches or rust are not covered.

  • Damages caused by subjecting the product to excessive weight in parts not designed for that purpose, such as bending or warping of components, among others, are not covered.

  • Furniture that has been mistreated improperly, transported or altered by a third party are not covered by this warranty.

  • Damages such as: scratches, dents, burns, color changes due to direct exposure to sunlight or adverse weather conditions, or exposure to excessively humid or dry environments that cause material reactions, are not covered.

  • Damages resulting from improper cleaning or maintenance using unsuitable products such as bleach or solvents (fuel, alcohol, abrasive liquids, etc.) are not covered.

  • Upholstery defects related to: unsewn seams, tears, and detachment of upholstery not resulting from normal handling and use of the product are not covered.

  • For leather products, the warranty excludes claims for: wrinkles, cracking. or scarring marks, as well as variations in texture or color.

    These are natural characteristics of leather and prove its authenticity.

  • The warranty for defects in: glass, mirrors, marble, porcelain tiles, quartzite, Dekton, or other similar elements, is only valid until the product is delivered and received in full conformity by the customer.

  • Defects in the elements mentioned above, such as chips, cracks, and stains that occur before the product is accepted by the customer at the time of delivery, are covered.

  • The warranty does not apply if the customer has not paid the full price of the product.

      VIGENCIA
  • The warranty becomes effective upon the purchase of the product and isnon-transferable.

  • The warranty protects you, as the first and only owner of the product, against possible damages

    or due to hidden faults or defects in the materials used in its manufacture.

  • MUBB S.A.S. will apply the warranty granted to the product only when manu- facturing defects related to the structure, upholstery, or any mechanism are duly verified by the company.

  • During the warranty period, the company reserves the right to choose between replacing or repairing the product.

  • The liability of MUBB S.A.S. shall in no case exceed the purchase price of the product.

  • In the event that identical materials are not available on the market at the time of repair duly approved by MUBB S.A.S. the company reserves the right to replace them with materials of equal quality, performance, and value.

WARRANTY CONDITIONS
  • PTo claim the warranty for our products, you must present the physical or digital purchase invoice without exception.

 

  • Once a manufacturing defect or material quality issue is detected, the warranty must be claimed immediately.

 

  • If the customer has personally picked up and transported the purchased products during the warranty period and they suffer damage caused by third parties, the warranty is void.

 

  • In order to determine if the product warranty applies, the product must be inspected by authorized technicians designated by MUBB S.A.S.

HOW TO FILE A CLAIM?

  • We suggest that, before submitting your claim, you make sure you have previously reviewed all the conditions set out in this document, as well as the General Terms and Conditions of Sale set out in your purchase order.
  • If you need to file a claim, please do not hesitate to contact or visit us: email:  ventas@mubb.store  WhatsApp: +593939394576 Opening Hours: From Monday to Saturday 10H00 am to 6H40 pm. We will be always pleased to assist you.
 
If you need to file a claim, please do not hesitate to contact or visit us: email: servicioalcliente@mubb.store | WhatsApp: +593 9 393 94576 | Opening Hours: From Monday to Saturday 10H00 am to 6H40 pm.
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